DocsRequest early access
Product
Refunds in chatVerify the customer, find the payment, resolve it.Disputes & fraud warningsPrevent chargebacks, respond to disputes on time.Refund policy & simulatorClear rules, tested before you publish.Safety & auditWhy the AI can never move money.Payment analyticsApprovals, declines and alerts at a glance.TicketsYour team’s queue after the automation.CasesEvery request with its decision, step by step.
Solutions
Subscription softwareCancellations and forgotten renewals.Online storesDouble charges, deliveries, chargebacks.Digital goods & gamesFraud warnings and refund abuse.Online educationGuarantee refunds, by chat or email.Travel & bookingsLarge amounts, decided by people.Several countriesSeveral accounts, several currencies.Payment providersStripe, PayPal, Paddle, Adyen and more.Your own payment systemOne open contract over REST or MCP.Helpdesk teamsZendesk, webhook intake and email.
Developers
The Chargeless APIWebhooksAPI referenceYour own billing systemEvidence serviceprovidercheck
Resources
How it worksFrom customer request to resolution.IntegrationsProviders, channels and helpdesks.SecurityHow money and data are protected.FAQAnswers to the common questions.
DocsPricing
Request early accessSign in
Disputes & fraud warnings

Prevent chargebacks before they happen.

Fraud warnings refunded when your policy allows. Dispute evidence prepared and filed on time.

Request early accessRead the guide
  • Refunded early58%
  • Evidence filed30%
  • With your team12%
!

Early fraud warning

€84.00 · Mastercard

Refunded
§

Chargeback · product not received

Due in 6 days

Evidence filed
Illustrative example, not real data

Evidence prepared and filed on time.

The payment, the customer’s history and the conversation, drafted and reviewed. A draft that fails review is replaced by standard evidence or handed off.

  • Timed to the deadline
  • Every draft reviewed
  • Declined refunds included

Dispute evidence

Respond by 23 Oct

Payment and delivery details
Customer’s order and refund history
Conversation, card data masked
Narrative drafted and checked
Evidence filed22 Oct
Illustrative example, not real data

Every refund, dispute and warning in one place.

Refunds, disputes, fraud warnings and subscriptions, even those handled elsewhere, each linked to its case.

  • History imported at go-live
  • Each record opens its decision
  • Home flags open chargebacks
Disputes list in the merchant panel with chargebacks and their status.
Illustrative example, not real data

Every automated step, explained.

Each fraud-warning refund is a policy decision, stored with its version and data. Review it step by step.

  • The deciding policy version
  • Every check’s result
  • The provider’s outcome
A case page in the merchant panel showing the payment, the request and the decision under policy version 1, step by step.
Illustrative example, not real data

Frequently asked questions

Can’t find your question?

See every question merchants ask, or ask us when you request access.

All questionsRequest early access
01Are all fraud warnings refunded?

Only when your published policy allows it. Otherwise the warning is recorded and escalated to your team.

02Is the dispute response written by AI?

A model drafts it; rules and a second model review it. Nothing that fails is submitted, and the AI never submits.

03What if my team is already handling a dispute?

Once a dispute is escalated to your team, the automation never acts on it again.

Related

Start with low limits. Raise them when the record shows it works.

Start in test mode, run your policy against your own history, and go live when the results meet your standards.

Request early accessHow it works
  1. 1A test workspace on your provider’s test mode
  2. 2Your past requests replayed against your policy
  3. 3Live with low limits, raised as the record allows