Refunds and cancellations, settled in chat.
A chat for your site that verifies the customer, finds the payment and refunds or cancels within your policy. In seconds, no ticket.
Only verified customers can see their payments.
A signed login from your site, or a one-time email code. Until then, the assistant shares no payment details.
- Signed login or email code
- Only their own payments shown
- Typed card numbers masked
Confirm your email
We sent a six-digit code to j•••@example.com
VerifyWhich payment do you mean?
Customers confirm the exact payment and amount.
Unsure which payment? The chat lists the eligible ones. Nothing happens until the customer confirms the amount.
- Full or partial refunds
- Subscription cancellations
- Results from templates, not the AI
Add it to your site with a single script tag.
An isolated frame in your brand color, in seven languages. The assistant replies in the customer’s language.
- Seven languages, right-to-left too
- Your color and placement
- Only on domains you approve
<!-- Paste before </body> --> <script src="https://cdn.chargeless.io/v1/loader.js" data-tenant="YOUR_WORKSPACE_ID" data-locale="en" data-theme-primary="#0f766e" ></script> // Signed-in customers skip the email code Chargeless.identify(signedToken);
Frequently asked questions
See every question merchants ask, or ask us when you request access.
All questionsRequest early access01What happens when a request falls outside my policy?
The customer is told your team will follow up, and your team gets a ticket with the conversation and the reason. Automation stops replying there.
02Can the assistant promise a refund it cannot deliver?
No. Every reply that states an outcome is checked against the action record first, and outcomes come from templates.
03Does it work for customers who are not signed in?
Yes. They confirm their email address with a one-time code. Payments are shown only after the code is verified.
Related
Start with low limits. Raise them when the record shows it works.
Start in test mode, run your policy against your own history, and go live when the results meet your standards.
- 1A test workspace on your provider’s test mode
- 2Your past requests replayed against your policy
- 3Live with low limits, raised as the record allows